FREQUENTLY ASKED QUESTIONS

Can I just use the coworking space?

Day passes are available to book on the day, depending on availability. Members get priority booking.

What if my work situation changes?

We know life and work situations evolve. Whether you need more hours, fewer hours, or a different type of support as your family grows, our memberships are flexible and adaptable. We’re here to help you through all the seasons of life.

Can my partner use the space?

The dedicated coworking area is for mums only. Partners are welcome to work from the café, which is open to everyone.

Is the workspace separate from the childcare area?

Yes, we have a separate entrance, next door to the nursery. You're close enough for peace of mind, far enough away that you won't get distracted.

What facilities does the workspace have?

High-speed wifi, a printer/scanner, call booths, standing desks, freestanding monitors to plug your laptop into, and a kitchenette with fridge plus tea and coffee. 

Is coffee and lunch included?

Members get one free hot drink daily and unlimited filtered still and sparkling water from the cafe, plus unlimited tea and coffee in the coworking kitchenette. You can purchase Elsewhere Coffee, fresh smoothies, MamaMade hormone-nourishing lunches, and Paul Rhodes Bakery treats from the café all day.

What are your opening hours?

8am-6pm, 52 weeks a year – no school holiday closures except Christmas and New Year. Extended hours (7am drop-off and 7pm pickup) available for additional fee when your day runs long.

What ages do you accept?

 0-5 years across two rooms: under-2s and 2+ years. Each room takes up to 9 children maximum, keeping groups small and staff ratios low.

What are your staff-child ratios?

1:3 across all ages, which is better than statutory requirements. This means your child gets real attention and interaction, not just supervision.

How do I book flex childcare?

Once you're a member and your deposit is paid, you'll get access to our booking system (Baseworx). Book and pay for sessions there – you can book as far ahead or as last-minute as space allows.

Do you provide nappies and other supplies?

Nappies, wipes, sun cream, and basics are all provided. Just bring spare clothes and any comfort items (favourite teddy, blanket, etc.).

What about meals and snacks?

All meals and snacks are included. We use Zebedees, who provide balanced, nutritious meals designed to introduce varied tastes and textures. Organic ingredients, allergen-aware, super tasty.

How do you handle different nap schedules?

Our baby room works around each child's individual routine with a dedicated quiet nap area. Our toddler room gently transitions children to a group nap time while respecting their needs.

What happens if my child is poorly?

We'll call you straight away so you can get to them quickly. We follow standard nursery illness policies (48-hour rule for sickness/diarrhea, etc.) to protect all children.

Do you do daily updates/photos?

 We'll tell you how their day went, but we don't bombard you with constant notifications. Our staff are focused on spending time with your child. 

What childcare philosophy do you follow?

Montessori-inspired, play-based learning with genuine engagement. Children learn through doing, exploring, and real interactions with adults who have time to be present with them. It’s less about ticking boxes, more about setting up children to thrive.

When is the cafe open?

9am-5pm Monday - Friday. Meet friends for coffee, come for lunch, or bring your little one to Stay & Play.

What time do you serve food?

We serve breakfast, lunch, snacks, and proper coffee from 9am-5pm.

Is the cafe just for members?

No, everyone's welcome. It's a community space, membership not required.

Can dads use the cafe too?

Absolutely. Partners, grandparents, friends – anyone. Dads can also work from the cafe if their child is in nursery or with them.

How can I find out about upcoming events?

Follow us on Instagram @theworkingmumsclubuk, sign up for our newsletter, or join our WhatsApp community. Full schedule and booking available at bookwhen.com/twmc.

Do I have to book events or can I just turn up?

Booking at bookwhen.com/twmc is best to guarantee your spot, but if you turn up and there's space, we'll always welcome you in.

Can I hire the cafe for a private event?

Yes, the cafe is available to hire for birthday parties, baby showers and evening events. Email maria@theworkingmumsclub.co.uk or check our cafe page for details and pricing.

25% OFF FLEX BUNDLES

To celebrate our Ofsted registration, we’re offering an irresistible 25% off our 5, 10, and 20-session childcare and coworking flex bundles until 21st December. You can use these sessions on 2nd, 5th, 8th, 9th, 12th, 15th, 18th and 19th December and any weekday in January.